~ Multi δράμα ~
Purely on the customer care side, the more information there is out there about stores like Multirama, the more informed new customers are and therefore the more likely to make informed decisions based on experiences such as mine.
On the trade press and trade fairs front, she has a list of people she wants to discuss her findings with and ask them how much are they really told about how the 'little people' fare when purchases go wrong:
Ioannis D. Karagiannis
Mr. Stavros Papadopoulos
Mr. Ioannis Vasjla'kos
Mr Nikolaos St. Papageorgiou
Nikolaos G. Papageorgiou
QUIZ INQUISITOR - she's one of these reporters who loves shoving little surveys into her articles.
On previous times, I'd gone downstairs and talked to the tech help rep at the little office at the back. This time I was ambushed on the top floor by a pushy sales rep who gave me a lecture on patience and how Multirama was only the sales conduit and that Sanyo was a big company and I couldnt expect instant attention.
To my amused astonishment, he suddenly burst into a tirade lecture about how he worked six days a week and never took a break but Athens worked four days a week and big companies like Sanyo seemed never to be on call ... and I should be patient. I insisted on going down to tech help, to where the salesman followed me and briefed the tech helper who made a half-hearted call to Sanyo but reported that the person in charge of my case was at lunch.
At this point, my silent but Greek-speaking tech journalista pal decided to make this case her own.
Multirama ~ 23 km National Road Athens - Lamia Agios Stefanos Attica, GR 145 ~ email@example.com
Sanyo Hellas ~ Sanyo Hellas Holding SA ~ 12th km NR Athens-Lamia 14451 Athens, Attica ~ Tel: 210 2894600 & 210 2894620 ~ e-mail: firstname.lastname@example.org
Street: 23rd km Athens-Lamia Nat. Road
City: 145 65 Attica Ag. Stefanos
Country: Greece (Hellas) ~ Homepage: http://www.multirama.gr
Phone: +30 1 629 7412
Fax: +30 1 621 6154